This program is tentative and subject to change.
[Context and motivation] Twitter is one of the most widely used micro-blogging platforms. Globally distributed developers and software companies use Twitter to communicate about software. End-users from diverse geographical regions also use Twitter to give feedback about the software they use. Previous research has shown that this feedback is valuable for requirements engineering, containing infor- mation such as feature requests and usage scenarios. However, the ef- fect of the country of origin on software-related tweets has not been studied so far. [Question] In this paper, we investigate to what extent people from various countries provide distinct feedback regarding cer- tain characteristics on Twitter. [Principal ideas/results] We collected 70,759 tweets (Original: 17,940, Replies: 52,819) from popular Twitter Support Accounts of ten software applications for two months. In the subsequent analysis, we selected the tweets originating from the eight most popular countries (13,200) and analyzed a sample of 1,813 tweets with the help of automatic and manual content analysis. Results show that out of six characteristics; content, sentiment, character length, and number of replies differ significantly at the country level. These char- acteristics are used in algorithms automatically processing user feed- back. Such algorithms are commonly used for requirements engineering tasks. [Contributions] Our findings show the importance of considering software-related user feedback on Twitter from a diverse audience during the design, testing, and validation of feedback processing algorithms to minimize bias concerning different countries of origin.
This program is tentative and subject to change.
Thu 20 AprDisplayed time zone: Brussels, Copenhagen, Madrid, Paris change
14:00 - 15:10 | Session R9 - Data-driven and Crowd REResearch Papers at Sitges Chair(s): Eduard C. Groen Fraunhofer IESE | ||
14:00 20mResearch preview | Data-driven Persona Creation, Validation, and Evolution Research Papers P: Nitish Patkar FHNW, A: Norbert Seyff University of Applied Sciences and Arts Northwestern Switzerland FHNW, D: Emitzá Guzmán University of Zurich | ||
14:20 20mResearch preview | Towards a Cross-Country Analysis of Software-related Tweets Research Papers P: Emitzá Guzmán Vrije Universiteit Amsterdam, A: Ricarda Anna-Lena Fischer Vrije Universiteit Amsterdam, A: Saliha Tabbassum Vrije Universiteit Amsterdam, D: Leon Radeck Heidelberg University | ||
14:40 20mResearch preview | Integrating Implicit Feedback into Crowd Requirements Engineering – a Research Preview Research Papers P: Leon Radeck Heidelberg University, A: Barbara Paech Heidelberg University, D: Nitish Patkar University of Bern |